Terms and Conditions

Terms & Conditions

  1. Introduction


  • These terms and conditions (Terms”) apply to orders placed via our website, crazybull.co.uk (“website” or “site”). The website is operated by Crazy Bull Hair Products Limited (which we will refer to throughout as "Crazy Bull, we, our, us"). We are registered in England and Wales under company number 10888248 and our registered office is at 67 Chorley Old Road, Bolton, England, BL1 3AJ.


  • To contact us, please email support@crazybull.co.uk or telephone +44 0113 8980 456.


  • By placing an order through our website you will be accepting these Terms. Therefore please read the Terms carefully before submitting your order. If you do not accept the Terms, you will not be able to order any products from us.


  • You should print or save a copy of these Terms for future reference.


  • We reserve the right to change these Terms from time to time without notice and any changes will take effect on the day they are posted on the website. Therefore we encourage you to review these Terms every time you wish to place an order on our website to ensure you understand what applies at that time.


  • In some areas you will have different rights under these Terms depending on whether you are a business or consumer. You are a consumer if you are an individual and are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).


  1. Our Products


  • The images on our website are for illustrative purposes only. Our products may vary slightly from the pictures displayed on our website. Although we have tried our best to display the colour of products accurately, we can’t guarantee that your computer’s display will accurately reflects the colour of the products. Similarly, the packaging may also be different to what is shown on the website.


  • All products shown on the website are subject to availability however we will inform you as soon as possible if any order placed contains products which are no longer in stock.


  1. The Contract


  • After submitting your order to us, you will receive an email confirming your order. This is an order acknowledgment and does not mean that your order has been accepted, or that there is a contract between us. We may not be able to accept your order if, for example, certain products are out of stock.


  • If we are unable to accept your order then we will inform you of this as soon possible and, if applicable, a refund of any monies paid will usually be made to you within 14 days.


  • A contract comes into existence between us when the products you have ordered are dispatched by us, at which point you will receive an email from us confirming that your products are out for delivery.


  1. Pricing errors


  • Whilst the prices stated on our website are usually correct, if we discover that the price of a product you have ordered is wrong then we will tell you about this as soon as possible. You will be given the option of reconfirming your order at the correct price, or cancelling your order. If the pricing error was obvious then we do not have to provide the products to you at the incorrect price.


  1. Our Nano Blue guarantee


  • For all purchases of Nano Blue, we offer a guarantee that this product will be free from defects in material or workmanship, under normal use and service, for 12 months from the date of delivery. What this means is that if your product develops a problem during the 12 month guarantee period then we will arrange for it to be repaired or replaced; however this is at our discretion and subject to the terms below. If we cannot repair your product and no equivalent product is available to offer you a replacement then we may be able to offer you a full refund.


  • General terms of the guarantee
    • In order to claim on your guarantee you will be required to provide us with proof of purchase, so please retain any receipts or confirmation emails.
    • If you think there may be a problem with your Nano Blue then you must first register this with us by contacting us by email at info-uk@crazybull.co.uk or telephone on +44 0113 8980 456.
    • You must not continue to use the product after informing us of the problem. Further use of the problem may make the problem worse or invalidate your guarantee.
    • You must give us a reasonable opportunity to examine the product, and if we ask you to do so, you should return the product to us at your cost which we will refund to you if the product is deemed faulty.
    • Any and all repair work, if applicable, must be carried out by us or our authorised agents.
    • The repair of your product under the guarantee will not further extend the period of the guarantee – it is for 12 months only.
    • Where a replacement is provided, the balance of the guarantee on the first product is transferred to the new product i.e if we exchange a product after 6 months then the new product gets a 6 month warranty only, and not a further 12 months.
    • This guarantee is not transferable to anyone else.
    • These terms also apply to any repair or replacement product.
    • Unfortunately, this guarantee only applies to products bought and used in the UK.
    • We reserve the right to alter or withdraw this guarantee at any time.


  • Exclusions
    • We shall not under any circumstances be liable for any loss suffered by you as a result of not being able to use the product, or any loss over and above the purchase price of the original product. As such we shall not be liable for any special, indirect or consequential damages, such as, but not limited to, lost profits and business interruption.
    • We will not be liable under this guarantee if the defect is in any way caused by any negligent act, abuse, or omission from you or any person under your control which may include but is not limited to the following:
      • failure to follow the installation, operation, or maintenance instructions relating to the use of the product and not using suitable products for its operation or maintenance (and this includes but is not limited to a failure to use any other product or liquid to fill the product apart from Nano Blue Surface Cleaner;
      • failure to take reasonable care when handling the product such as leaving it outside, dropping it, or not carrying it properly;
      • any unauthorised modifications or alterations to the product;
      • any acts of third parties or circumstances beyond our reasonable control;
      • deliberate damage or neglect; and
      • accidental damage and normal wear and tear including cosmetic damage.
    • We aim to provide the best customer service therefore if you have any questions at all on this guarantee, or any concerns about your product, then please do not hesitate to contact us and we will see what we can do for you.


  1. Delivery


  • The costs of delivery and estimated delivery date will be displayed to you on our website when you place your order.


  • We cannot be held liable for any delays caused by an event outside our control. If delivery of the products is delayed by an event outside our control then we will contact you as soon as possible with a revised delivery date and we will take steps to minimise the effect of the delay.


  1. Damaged or defective products


  • If you have any questions or complaints about a product you have received then please contact us as soon as possible. You can telephone or email us using the contact details given at the top of this page.


  • If you are a consumer: if you have purchased products as a consumer you should see the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your statutory rights.

Summary of your key legal rights as a consumer

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

a)    At the time of delivery:  if any product is delivered damaged then we can repair or replace the products at your request; alternatively you may reject the products and get a refund.

b)    Up to 30 days: if the products are deemed faulty, we can try to repair or replace the products or offer you a refund. 

c)     After 30 days: in the unlikely event that one of our products develops a fault then you should contact us.


  • If you wish to exercise your legal rights to reject products because they are faulty or damaged you must either post them back to us or (if they are not suitable for posting) or allow us to collect them from you. We will pay the costs of postage or collection if the products are deemed faulty. Please contact us to arrange this.


  • If you are a business: if you are a business customer we warrant that on delivery the Products shall conform with their description and be free from material defects in design, material and workmanship.


  • Subject to the remainder of this clause, if you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty above and we are given a reasonable opportunity of examining the product after returning such product to us at our cost then we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.


  • However we will not be liable for a product’s failure to comply with the warranty in this clause if:
    • you make any further use of such product after giving a notice to us of the defect;
    • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
    • you alter or repair the product without our written consent; or
    • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.


  • Except as provided in this clause we shall have no liability to you in respect of a product’s failure to comply with the warranty set out above.


  • These Terms shall also apply to any repaired or replacement product.


  1. Cooling off period
    • Under consumer rights legislation, if you are a consumer you are entitled to cancel your contract with us within 14 days from the date of delivery. This is the statutory cooling off period.
    • This cooling off period has certain exclusions and does not apply to bespoke items.
    • In order to exercise the right to cancel, you should contact us and we will arrange the return and refund of the products. We will refund you the price paid for the returned products, less any reasonable usage fee, and any standard delivery costs.
    • Refunds will usually be made within 30 days in the same form of payment you originally used for the purchase of the products.


  1. Price and payment


  • The price of the products will be as shown on our website as amended from time to time.


  • The price of a product will be inclusive of VAT (unless stated otherwise). If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.


  • The price of a product does not include delivery. Any applicable delivery costs will be calculated separately and made clear to you when you place your order.


  • We accept payment with all major credit and debit cards and PayPal. You must pay for the products and any delivery charges in advance before we dispatch them, unless you have a business credit account with us in which case the payment terms are 30 days from the date of our invoice.


  1. Our liability to you


  • If you are a consumer:
    • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, and for defective products under the Consumer Protection Act 1987.
    • If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out below.
  • If you are a business:
    • Nothing in these terms shall limit or exclude our liability for:
      • Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and
      • defective products under the Consumer Protection Act 1987.
    • Except to the extent expressly stated in clause [] all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    • Subject to clause 9.2.1:
  1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
  2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount of the relevant order.


  1. Personal information

We will only use your personal information as set out in our privacy policy.

  1. Other important terms
    • While every effort is made to meet our our customers' demands, cancellations or variations may be necessary as a result of an event outside our control. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations which are caused by an event outside our control and if our obligations to you are affected we will contact you as soon as reasonably possible to notify you. Please note that our obligations will be suspended for the duration of the event outside our control.
    • We may transfer our rights and obligations under these terms to another organisation but this will not affect your rights under the contract.
    • We may transfer our rights and obligations under these terms to another organisation but this will not affect your rights under the contract.
    • This contract is between you and us. No other personal shall have any rights to enforce any of its terms.
    • Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • These terms are governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim.